Unified Communications
Simple unified communications with voice, video, messaging, customer experience, and much more, all in one place.
Every missed call is a missed guest.
DoKiCom helps hotels handle calls professionally, reduce missed reservations, and protect the guest experience, with a clean, reliable phone system designed around real hotel operations.
What’s quietly costing hotels revenue
These aren’t “IT issues.” They show up as guest frustration, lost bookings, and pressure on the front desk.
Missed calls during peak hours
Check-in/out, concierge requests, busy lobby moments—calls go unanswered or to voicemail.
Too many transfers
Guests bounce between departments before reaching the right person.
Workarounds that break standards
Personal phones, informal messaging—service becomes inconsistent and hard to manage.
Limited visibility for management
No clear view of missed calls, call volumes, or response quality.
A phone system built around hotel operations
The goal is simple: protect the guest experience while making the front desk’s day easier.
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Smarter routing: clear paths to front desk, reservations, concierge, housekeeping—based on time, availability, and priorities.
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Peak-hour protection: backup ring groups, overflow rules, and after-hours handling so calls don’t “die” at the front desk.
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Consistent guest experience: professional greetings, predictable call flows, fewer transfers, faster answers.
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Operational visibility: call volumes and missed calls to help you improve staffing and service—not guess.
A simple, end-to-end process
Designed to be fast, clear, and low-effort for hotel teams.
Want fewer missed calls and a calmer front desk?
Book a short call. We’ll identify where calls are slipping through today and outline the simplest path to a cleaner, more reliable guest experience.