Unified Communications

Simple unified communications with voice, video, messaging, customer experience, and much more, all in one place.

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FAQ — Cloud Phone System (PBX)

What is a Cloud PBX and how is it different from a traditional PABX?
Our Cloud PBX (hosted IPBX) replaces on-premises switchboards. It runs over the Internet and offers plan-based unlimited extensions, IVR/auto attendant, call queues, call recording, analytics, softphones, and CRM integrations. The result: flexibility, instant updates, no heavy hardware CAPEX, and high availability.
Can I keep my current phone numbers?
Yes—via number porting (authorization code / LOA). We schedule a seamless cutover during off-hours with pre-migration testing.
Call quality and reliability: how do you ensure service levels?
Premium carrier routing, proactive monitoring, SBC/anti-fraud protections, and redundant servers. We track SLAs and quality indicators (MOS, ASR, ACD) continuously with our NOC team.
Which integrations are available (CRM, Teams, etc.)?
Connectors (depending on plan): major CRMs, Outlook/Google, click-to-call, screen-pop, Microsoft Teams, webhooks/API.
What sets DoKiCom apart from large market players?
Human, responsive service, a dedicated advisor, guided deployments, and listening & customization (IVR flows, schedules, prompts, KPIs). No ticket labyrinth—you speak with a team that knows your environment.
Pricing & commitment
Starting at XX.XX € excl. VAT / seat / month, with 0 / 12 / 24-month terms depending on options (volume discounts). Installation & training available as a fixed-fee package. Contact sales for an exact quote.

FAQ — SIP Trunking & Numbers

Do you offer local and international numbers?
Yes—geographic DIDs (local) and international numbers, special numbers where regulations allow, and main/landing numbers for IVR auto attendants.
How does number porting work?
We handle the paperwork (LOA/authorization), schedule a coordinated cutover, and run inbound/outbound tests before opening service to your users to avoid downtime.
Fraud protection & call limits?
Anomaly detection, configurable spend/usage caps, risky-destination filtering, and real-time alerts— plus full call logging for visibility and compliance.
Pricing & term
Trunks starting at $XX.XX / month (excl. sales tax) + metered calling or unlimited packs (usage-based). Terms: 0 / 12 / 24 months. Porting: fees waived or flat-rate depending on volume.

FAQ — Greetings, IVR & Messages

Do you create voice prompts and on-hold music?
Yes—female/male voices, FR/EN/ES/IT (multilingual), professional studio, mixing & normalization. IVRBusiness HoursClosings/Emergencies
Can you design the IVR call flow?
Call-flow audit, script recommendations, short and clear prompts, VIP shortcuts, smart queue, and automatic callback.
Pricing & term
Welcome-message pack from $XX (excl. sales tax) (includes script, recording, delivery). Advanced IVR: fixed project fee based on complexity.

FAQ — Mobility & Softphones

Can employees work remotely using the same number?
Yes—via softphones and mobile apps. Show your business caller ID, transfer calls, chat, and use video (plan-dependent).
Presence management and smart forwarding?
Statuses (online/in a meeting), automatic routing by schedule/status, emergency forwarding, and unified messaging.
Pricing & term
Included in PBX plans or as an add-on at $XX.XX / user / month (excl. sales tax).

FAQ — Hardware & Installation

Do you supply desk phones and headsets?
Yes—IP phone ranges (entry, mid, executive), wired/wireless headsets, auto-provisioning, and manufacturer warranty.
Do you offer on-site installation?
LAN assessment, voice VLAN, QoS, turnkey deployment, admin & user training, and a PDF guide.
Lease or buy?
Both are available: purchase or flexible leasing (OPEX), with replacement in case of defects (per contract).

FAQ — Support, Monitoring & SLA

What are your support hours and channels?
Mon–Fri, 9:00 AM–12:00 PM / 2:00 PM–6:00 PM, plus on-call coverage per contract. Support via phone and email, with priority escalation for P1 incidents.
Proactive monitoring: do you detect issues before we do?
Yes—24/7 monitoring, alerting, voice quality metrics (MOS), and periodic performance reviews with recommendations.
What makes your support more human?
A dedicated team that knows your setup, clear answers, thoughtful guidance, active listening, and the time taken to truly resolve issues (no generic scripts).

FAQ — Pricing & Commitments

Your plans at a glance
Cloud PBX
starting at $12.50 / seat / month (excl. sales tax)
12-month commitment
SIP Trunk
starting at $8.00 / month (excl. sales tax)
Metered or unlimited (usage-based)
IVR & Messages
packs from $25 (excl. sales tax)
Pro, multilingual studio
Hardware
Purchase or lease
Auto-provisioning

Volume discounts & multi-site offers available. Custom quotes within 24–48 business hours.

Setup & training fees
Setup package from $249 (excl. sales tax) — includes audit, configuration, number porting, and testing. Admin & user training included/optional depending on the package.
Terms & cancellation
Month-to-month or 12/24-month terms with pricing benefits. Cancellation with a 90-day notice. Assisted number port-out available on request.

FAQ — Referral Program

Do you offer a referral program?
Yes. If an existing client recommends DoKiCom and the prospect signs, a reward is granted to the referrer (invoice credit, free month, option upgrade, etc.).

Exact terms to confirm with the sales team: eligibility, award timing, stacking, and caps.
How do I submit a referral?
Send the prospect’s details (company name, contact person, email, phone) to your DoKiCom sales representative before any contract is signed. Tracking and attribution are recorded.
DoKiCom

Experts in professional telecom solutions: unified communications.

A team, delivering tailored support for your needs, with security as our top priority.

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